Frequently Asked Questions
If you do not find your question below, feel free to contact us.
1. How soon will I receive my order?
2. Am I purchasing pre-taped messages from other conferences?
3. What does N/A mean? Why are some recordings marked as such?
4. What happens to my information when I place an order?
5. Are the recordings guaranteed?
6. What if I'm not satisfied with my order?
7. What if I want to pay for my order with a check?
8. Can I send you a P.O. number, or can you bill me?
9. Will you record my conference?
1. How soon will I receive my order?
Our shipping time is generally 1-2 weeks after receipt of your order. In some circumstances, especially when an order involves video merchandise, the shipping time can be a little longer. If an order is placed immediately after a conference's conclusion, there also might be a delay in the order's arrival because sometimes our masters require slight editing to ensure that we can offer the best product.
2. Am I purchasing pre-taped messages from other conferences?
All of our recording is done live, on conference site. Your order will contain the exact message from the advertised event. Because we record live, we capture everything that goes on during the message. This means that there might be gaps of silence on the masters, extraneous noise from the audience, or sound issues. We do, however, utilize high quality recording masters to ensure that we get the best recordings.
3. What does N/A mean? Why are some recordings marked as such?
N/A means not available. There are various reasons why we sometimes cannot offer a particular message. The most common, by far, is that the speaker just didn't want to be recorded. Sometimes they offer their own product at their website or at a booth during the conference, so if you are looking for a particular message that is marked N/A, it might be beneficial to try and contact the speaker to see if they can sell you a copy. Another reason why recordings are marked N/A is that we may have encountered technical difficulties on-site, and we weren't able to capture enough of the message for its worth.
4. What do you do with my information when I place an order?
When we receive an order, we add the contact information to our computer database for processing the order. If given a credit card number, we charge it for the order's amount, and that's it. We keep a copy of the order in our files, and the information is in our computer, but it stays there. Keeping it in our computer makes future orders from repeat customers easier to facilitate, and it also helps us to track what our popular products are.
5. Are the recordings guaranteed?
All of our recordings are guaranteed for up to a year. That means if you receive a bad or defective recording, we will replace it for up to a year after the purchase date.
6. What if I'm not satisfied with my order?
If you are not satisfied with your order, for whatever reason, feel free to return it within ten days of the order's receipt. After we receive the merchandise back in our office, we will refund your money by either sending you a check or by crediting your credit card, depending on what method you originally paid with.
7. What if I want to place an order with a check?
That's perfectly fine. Each conference page has a listing of prices at the top. Check which recordings you would like, make certain that they are not marked N/A, calculate your total, and then add shipping and handling from the S&H table. Make out a check to dove cassettes, and mail it along with a list of the recordings you would like to:
6318 Lamy St. NW
Albuquerque, NM 87120
8. Can I send you a P.O. number, or can you bill me?
In certain situations, we can facilitate orders of this nature. Please contact us with your request, and we will get back to you.
9. Will you record my conference?
Contact us! We would love to hear the details of your event, and if we are the right company for you, we will be happy to work with you to make the most of your event.